SumUp incident

[Latin America] Issues with receipts and sales history

Resolved after 36 minutes, affecting Sales History & Reports, on May 19, 2026.

resolved May 19, 2026, 09:58 AM UTC

Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Started
May 19, 2026, 09:21 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
36m
Detected by Pingoru
May 19, 2026, 09:21 AM UTC

Affected components

Sales History & Reports

Update timeline

  1. identified May 19, 2026, 09:21 AM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. monitoring May 19, 2026, 09:42 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  3. resolved May 19, 2026, 09:58 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

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