SumUp incident

[Brazil] Pix Out issue

Resolved after 48 minutes, affecting Send Pix, on May 18, 2026.

resolved May 18, 2026, 02:01 PM UTC

An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

Started
May 18, 2026, 01:12 PM UTC
Resolved
May 18, 2026, 02:01 PM UTC
Duration
48m
Detected by Pingoru
May 18, 2026, 01:12 PM UTC

Affected components

Send Pix

Update timeline

  1. investigating May 18, 2026, 01:12 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating May 18, 2026, 01:14 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating May 18, 2026, 02:00 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  4. resolved May 18, 2026, 02:01 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

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