SumUp incident

[Latin America] Cloud Api transactions are failing

Resolved after 41 minutes, affecting APIs, on May 8, 2026.

resolved May 08, 2026, 04:22 PM UTC

The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Started
May 08, 2026, 03:40 PM UTC
Resolved
May 08, 2026, 04:22 PM UTC
Duration
41m
Detected by Pingoru
May 08, 2026, 03:40 PM UTC

Affected components

APIs

Update timeline

  1. investigating May 08, 2026, 03:40 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating May 08, 2026, 03:42 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  3. investigating May 08, 2026, 03:43 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  4. monitoring May 08, 2026, 04:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  5. monitoring May 08, 2026, 04:08 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  6. resolved May 08, 2026, 04:21 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

  7. resolved May 08, 2026, 04:22 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

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