SuitePad incident

Device Connectivity Issues

Resolved after 2 hours 32 minutes, affecting Legacy Message Queue, on May 14, 2023.

resolved May 14, 2023, 12:42 PM UTC

We have verified that the affected features are working again. Vast majority of the devices have been reconnected.

Started
May 14, 2023, 10:09 AM UTC
Resolved
May 14, 2023, 12:42 PM UTC
Duration
2h 32m
Detected by Pingoru
May 14, 2023, 10:09 AM UTC

Affected components

Legacy Message Queue

Update timeline

  1. investigating May 14, 2023, 10:09 AM UTC

    The previously reported connectivity issues have resurfaced. This will affect features such as: * Confirming orders to hotel-guests * Push Messages * Device Pings * Content Updates * Delayed arrival of Analytics

  2. investigating May 14, 2023, 10:11 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 14, 2023, 12:01 PM UTC

    A fix has been implemented. Devices are in the process of re-connection, our team is monitoring the progress.

  4. resolved May 14, 2023, 12:42 PM UTC

    We have verified that the affected features are working again. Vast majority of the devices have been reconnected.

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