Resolved after 2 hours 13 minutes, affecting Substack publications and Writer dashboards and 1 more, on April 29, 2025.
We are seeing full recovery across Substack and our team is now monitoring.
Affected components
Update timeline
- investigating Apr 29, 2025, 05:03 PM UTC
We are currently investigating this issue.
- investigating Apr 29, 2025, 05:49 PM UTC
This issue is causing performance degradation across the system.
- investigating Apr 29, 2025, 05:52 PM UTC
The website is down.
- identified Apr 29, 2025, 06:03 PM UTC
We are experiencing elevated error rates across all Substack applications including publication websites, Substack.com, and the Substack apps. We have identified the issue and we are working toward recovery.
- identified Apr 29, 2025, 06:11 PM UTC
We are beginning to see recovery across Substack and error rates are returning the normal levels.
- identified Apr 29, 2025, 06:15 PM UTC
We are continuing to see recovery. Substack publications, the publisher dashboard, and other functionality are fully recovered. We continue to work on increased error rates across Substack.com, the Substack app, and the post editor.
- monitoring Apr 29, 2025, 06:41 PM UTC
We are seeing full recovery across Substack and our team is now monitoring.
- resolved Apr 29, 2025, 07:16 PM UTC
This incident has been resolved.
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