Resolved after 1 day 11 hours, affecting Writer dashboards, on April 30, 2025.
At this time, email delivery statistics are accurate, but we're still in the process of backfilling email open statistics between Tuesday and Wednesday afternoon.
Affected components
Update timeline
- investigating Apr 30, 2025, 01:31 PM UTC
We are experiencing a delay in reader activity statistics relating to email deliveries/opens. Emails continue to send as normal, though their stats are currently delayed.
- identified Apr 30, 2025, 02:21 PM UTC
We have identified the issue related to delayed statistics for email deliveries and opens. We are currently processing enqueued events and working toward full recovery.
- identified May 01, 2025, 04:15 AM UTC
Our engineers are backfilling missing data from the impacted time period. We'll continue to update the incident as that process completes.
- identified May 01, 2025, 11:47 PM UTC
At this time, email delivery statistics are accurate, but we're still in the process of backfilling email open statistics between Tuesday and Wednesday afternoon.
- resolved May 02, 2025, 01:21 AM UTC
All email analytics should be up to date.
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