Resolved after 1 day 1 hour, affecting Church Management Experience, on December 18, 2024.
Full resolution of this issue will require continued communication with our 3rd party partner. As we continue to work with them, we will provide updates on this issue via the SMS section within the Management dashboard. Please see that section of your dashboard for continued updates.
Affected components
Update timeline
- investigating Dec 18, 2024, 08:58 PM UTC
We are currently experiencing an issue affecting SMS delivery for our USA-based clients.
- investigating Dec 18, 2024, 09:26 PM UTC
We are continuing to investigate this issue.
- investigating Dec 18, 2024, 09:54 PM UTC
We are continuing to investigate this issue.
- identified Dec 18, 2024, 10:39 PM UTC
We’ve identified the issue in a 3rd Party Service provider that our SMS system depends on. We’re actively working with that service provider to resolve the issue as quickly as possible, and will provide updates as progress is made.
- resolved Dec 19, 2024, 10:06 PM UTC
Full resolution of this issue will require continued communication with our 3rd party partner. As we continue to work with them, we will provide updates on this issue via the SMS section within the Management dashboard. Please see that section of your dashboard for continued updates.
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