Resolved after 1 hour 43 minutes, on October 20, 2025.
This incident has been resolved. We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages..
Update timeline
- investigating Oct 20, 2025, 04:57 PM UTC
SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider..
- monitoring Oct 20, 2025, 06:38 PM UTC
The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident..
- resolved Oct 20, 2025, 06:40 PM UTC
This incident has been resolved. We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages..
Your product runs on more than Stytch
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services