Resolved after 1 hour 9 minutes, affecting Studentnet SmartID - Authentication SSO, on August 3, 2025.
Immediate incident has been resolved. Longer term investigation is underway to avert any future occurrence. A PIR will be issued upon completion of investigation. Please report any login problems immediately to (02) 9281 1626.
Affected components
Update timeline
- investigating Aug 03, 2025, 11:30 PM UTC
We are investigating a back end performance issue affecting login spead and failed login attempts.
- monitoring Aug 03, 2025, 11:46 PM UTC
Corrective action has been taken. This appears to have alleviated the immediate issue. Further investigation is underway for a permanent solution. Please report any failed logins to (02) 9281 1626.
- resolved Aug 04, 2025, 12:39 AM UTC
Immediate incident has been resolved. Longer term investigation is underway to avert any future occurrence. A PIR will be issued upon completion of investigation. Please report any login problems immediately to (02) 9281 1626.
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