Resolved after 3 days 1 hour, on April 28, 2025.
This incident has been resolved. If customers are still seeing individual clients not able to connect please reach out to support for help: https://help.strongdm.com/hc/en-us/requests/new
Update timeline
- investigating Apr 28, 2025, 02:37 PM UTC
StrongDM is currently investigating an issue where some customers are experiencing issues logging into the SDM client with the error "This email doesn't have a StrongDM account" Information will be added here as it's discovered.
- identified Apr 28, 2025, 09:16 PM UTC
Engineering is actively working to return functionality for impacted customers.
- monitoring Apr 29, 2025, 08:00 PM UTC
The problem has been found and a fix implemented. StrongDM is monitoring the situation until resolution is confirmed.
- resolved May 01, 2025, 03:58 PM UTC
This incident has been resolved. If customers are still seeing individual clients not able to connect please reach out to support for help: https://help.strongdm.com/hc/en-us/requests/new
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