Resolved after 6 hours 27 minutes, affecting US1 - API and US1 - Linksharing and 1 more, on June 18, 2025.
Our additional analysis spotted a problem with the Redis cache. We restarted Redis and saw the remaining errors clearing.
Affected components
US1 - APIUS1 - LinksharingUS1 - GatewayUS1 - Select
Update timeline
- investigating Jun 18, 2025, 07:59 AM UTC
Some requests to Storj US1 are failing with error 500. We are investigating the issue.
- monitoring Jun 18, 2025, 09:55 AM UTC
We identified high lock time in the database and we scaled it up. We are already seeing reduced error levels as we continue to monitor.
- monitoring Jun 18, 2025, 01:58 PM UTC
Our additional analysis spotted a problem with the Redis cache. We restarted Redis and saw the remaining errors clearing.
- resolved Jun 18, 2025, 02:27 PM UTC
No more errors have been observed since the last intervention.
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