Stax Payments incident

Funding Delay October 20, 2026

Resolved after 14 hours 40 minutes, affecting Settlements, Fees, and Payouts, on October 20, 2026.

identified Oct 20, 2026, 09:22 PM UTC

We have identified a funding delay impacting a subset of merchants. Merchants who expected to be funded today, October 20th, 2026 will now be funded tomorrow, October 21, 2026. The issue has been resolved and future funding is expected to proceed as normal.

Started
Oct 20, 2026, 09:22 PM UTC
Resolved
Oct 21, 2026, 12:03 PM UTC
Duration
14h 40m
Detected by Pingoru
Oct 20, 2026, 09:22 PM UTC

Affected components

Settlements, Fees, and Payouts

Update timeline

  1. identified Oct 20, 2026, 09:22 PM UTC

    We have identified a funding delay impacting a subset of merchants. Merchants who expected to be funded today, October 20th, 2026 will now be funded tomorrow, October 21, 2026. The issue has been resolved and future funding is expected to proceed as normal.

  2. resolved Oct 21, 2026, 12:03 PM UTC

    This incident has been resolved.

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