Resolved after 4 hours 3 minutes, affecting Admin Dashboard and Customer Interactions and 1 more, on September 7, 2023.
Confirmed resolved at 9:15am PST. Everything has been stable and within nominal range since then.
Affected components
Admin DashboardCustomer InteractionsLoginIntegrationsAPI
Update timeline
- identified Sep 07, 2023, 02:37 PM UTC
From 6:45am PST, our identity service had a cache issue which resulted in an hour of instability across services. Login was inaccessible, some widgets may not have been loading, and some API endpoints may have been intermittent.
- monitoring Sep 07, 2023, 02:46 PM UTC
We have identified the issue and implemented a fix that we are currently monitoring.
- resolved Sep 07, 2023, 06:40 PM UTC
Confirmed resolved at 9:15am PST. Everything has been stable and within nominal range since then.
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