Squiz incident

SSL certificate renewal for Connect AU tenant UI

Resolved after 8 hours 39 minutes, on October 28, 2024.

resolved Oct 28, 2024, 11:44 AM UTC

This issue has now been resolved. We have retested Connect AU and the UI errors are gone and the service is working as expected.

Started
Oct 28, 2024, 03:05 AM UTC
Resolved
Oct 28, 2024, 11:44 AM UTC
Duration
8h 39m
Detected by Pingoru
Oct 28, 2024, 03:05 AM UTC

Update timeline

  1. investigating Oct 28, 2024, 03:05 AM UTC

    Our team is actively working on the SSL certificate renewal Certificate update process is in progress

  2. identified Oct 28, 2024, 03:24 AM UTC

    Our team continue to work on the SSL certificate renewal

  3. identified Oct 28, 2024, 09:21 AM UTC

    Our network teams are engaged on resolving this issue. We will provide further updates as more information becomes available.

  4. monitoring Oct 28, 2024, 09:41 AM UTC

    The SSL certificate has now been renewed and Connect in AU is working as expected. We will continue to monitor for any lasting issues.

  5. resolved Oct 28, 2024, 11:44 AM UTC

    This issue has now been resolved. We have retested Connect AU and the UI errors are gone and the service is working as expected.

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