Resolved after 1 hour 2 minutes, on July 22, 2025.
We can confirm that the performance of search instances are now stable and we are considering this incident now closed. If you have any lingering issues or have concerns then please feel free to get in touch via My.Squiz.Net
Update timeline
- investigating Jul 22, 2025, 11:24 PM UTC
We are currently Investigating a section of our DXP clients who are experiencing timeouts when Funnelback is used. We will post more updates as the investigation progresses.
- monitoring Jul 22, 2025, 11:36 PM UTC
We have made some changes to the configuration of the hosting environment in order to try and get more robust performance out of the hosted Funnelback Instances. We will continue monitoring to see if any further changes are required.
- monitoring Jul 23, 2025, 12:01 AM UTC
We are continuing to see positive performance for the affected instances in this issue. Our team are continuing to Monitor for issues and any improvements to be made.
- resolved Jul 23, 2025, 12:27 AM UTC
We can confirm that the performance of search instances are now stable and we are considering this incident now closed. If you have any lingering issues or have concerns then please feel free to get in touch via My.Squiz.Net
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