Squarespace incident

Acuity Scheduling / Slow loading or 500 errors

Resolved after 3 hours 50 minutes, affecting Acuity Scheduling, on October 29, 2025.

investigating Oct 29, 2025, 05:40 PM UTC

Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.

Started
Oct 29, 2025, 05:40 PM UTC
Resolved
Oct 29, 2025, 09:31 PM UTC
Duration
3h 50m
Detected by Pingoru
Oct 29, 2025, 05:40 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Oct 29, 2025, 05:40 PM UTC

    Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.

  2. resolved Oct 29, 2025, 09:31 PM UTC

    This incident has been resolved.

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