Squarespace incident

Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page

Resolved after 14 minutes, affecting Acuity Scheduling, on November 20, 2025.

monitoring Nov 20, 2025, 06:14 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 20, 2025, 06:02 PM UTC
Resolved
Nov 20, 2025, 06:16 PM UTC
Duration
14m
Detected by Pingoru
Nov 20, 2025, 06:02 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Nov 20, 2025, 06:02 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2025, 06:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2025, 06:16 PM UTC

    This incident has been resolved.

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