Squarespace incident

Acuity Scheduling / Acuity doesn't load for some users

Resolved after 2 hours 24 minutes, on September 24, 2025.

resolved Sep 24, 2025, 01:36 PM UTC

The issue appears isolated to a small set of users located in geographic regions affected by network outages.

Started
Sep 24, 2025, 11:12 AM UTC
Resolved
Sep 24, 2025, 01:36 PM UTC
Duration
2h 24m
Detected by Pingoru
Sep 24, 2025, 11:12 AM UTC

Update timeline

  1. investigating Sep 24, 2025, 11:12 AM UTC

    We are currently investigating the issue.

  2. investigating Sep 24, 2025, 11:37 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Sep 24, 2025, 01:34 PM UTC

    The issue appears isolated to a small set of users located in geographic regions affected by network outages.

  4. resolved Sep 24, 2025, 01:36 PM UTC

    The issue appears isolated to a small set of users located in geographic regions affected by network outages.

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