Square incident
[Japan 🇯🇵] Phone Support: Higher Than Expected Wait Times
Resolved after 7 days 1 hour, affecting Phone Support, on July 7, 2026.
Thank you for your patience and understanding while we experienced higher than normal call volumes.
Affected components
Update timeline
- identified Jul 07, 2026, 01:30 AM UTC
We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: https://squareup.com/jp/ja/townsquare/create-account Compare Square Hardware: https://squareup.com/jp/ja/hardware/compare Onboarding FAQ Square: https://squareup.com/help/jp/ja/article/5682-account-on-boarding-assessment-faqs
- resolved Jul 14, 2026, 02:43 AM UTC
Thank you for your patience and understanding while we experienced higher than normal call volumes.
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