Resolved after 3 hours 10 minutes, affecting Phone Call Routing and SMS Routing, on November 4, 2024.
The system is operating as normal. This seems to have been an intermittent underlying issue with our telecom infrastructure provider which we are continuing to investigate and requesting updates on.
Affected components
Update timeline
- investigating Nov 04, 2024, 06:24 PM UTC
As of 10:12am PT, we are seeing calls and SMS impacted where inbound and outbound calls may be failing and SMS may be delayed. We're actively investigating this issue.
- monitoring Nov 04, 2024, 06:41 PM UTC
The issue was temporary and lasted from 10:12 am PT to 10:21 am PT. During this time, inbound and outbound calls were impacted for some organizations where inbound calls likely failed and a corresponding failed call events were posted. Outbound calls were also likely impacted for some organizations. Any inbound/outbound SMS, if delayed were eventually processed. We are continuing to monitor the situation to ensure that the platform is functioning normally. We are also continuing to investigate what caused the issue and how we can improve it for the future.
- resolved Nov 04, 2024, 09:35 PM UTC
The system is operating as normal. This seems to have been an intermittent underlying issue with our telecom infrastructure provider which we are continuing to investigate and requesting updates on.
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