Resolved after 3 hours 58 minutes, affecting Phone Call Routing, on March 31, 2025.
Our partner has resolved the issue. All inbound and outbound phone calls are expected to operate normally.
Affected components
Update timeline
- identified Mar 31, 2025, 04:52 PM UTC
Our telecommunications partner is experiencing issues with call routing. This has resulted in the inability to make or receive calls for some Spruce users. This issue started on March 31, 2025 around 8:10 A.M. PT and is ongoing.
- monitoring Mar 31, 2025, 05:31 PM UTC
Our telecommunications provider has implemented a fix, and we started seeing improvements around 9:45am PT. We are continuing to monitor the situation.
- resolved Mar 31, 2025, 07:09 PM UTC
Our partner has resolved the issue. All inbound and outbound phone calls are expected to operate normally.
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