Spreedly incident

Increased Latency

Resolved after 6 hours, on December 28, 2025.

resolved Dec 29, 2025, 04:50 PM UTC

Between 7:00 PM EST on Saturday, December 27th, and 1:00 AM EST on Sunday, December 28th, we identified a period of higher-than-normal latency caused by a pre-planned customer event that resulted in a significant traffic spike. Although we did not observe any service failures or timeouts, our systems experienced degraded service due to the increased latency. Systems recovered quickly once peak traffic subsided and are now operating normally. We expect performance to remain stable moving forward.

Started
Dec 28, 2025, 12:00 AM UTC
Resolved
Dec 28, 2025, 06:00 AM UTC
Duration
6h
Detected by Pingoru
Dec 28, 2025, 12:00 AM UTC

Update timeline

  1. resolved Dec 29, 2025, 04:50 PM UTC

    Between 7:00 PM EST on Saturday, December 27th, and 1:00 AM EST on Sunday, December 28th, we identified a period of higher-than-normal latency caused by a pre-planned customer event that resulted in a significant traffic spike. Although we did not observe any service failures or timeouts, our systems experienced degraded service due to the increased latency. Systems recovered quickly once peak traffic subsided and are now operating normally. We expect performance to remain stable moving forward.

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