Resolved after 4 hours 21 minutes, on August 19, 2025.
On August 19th, 2025, from 9:34 a.m. to 12:55 p.m. EST, an unexpected interruption in 3DS execution occurred during a configuration change in one of our 3DS MPI providers' systems. Customers experienced an increased rate of SCA Authentication failures, resulting in the following error: "Gateway transaction not attempted due to failed SCA authentication." Our 3DS provider has since resolved the issue and is implementing stronger safeguards to prevent this from happening again. This issue is considered resolved, and no further customer impact is expected.
Update timeline
- resolved Aug 20, 2025, 10:31 PM UTC
On August 19th, 2025, from 9:34 a.m. to 12:55 p.m. EST, an unexpected interruption in 3DS execution occurred during a configuration change in one of our 3DS MPI providers' systems. Customers experienced an increased rate of SCA Authentication failures, resulting in the following error: "Gateway transaction not attempted due to failed SCA authentication." Our 3DS provider has since resolved the issue and is implementing stronger safeguards to prevent this from happening again. This issue is considered resolved, and no further customer impact is expected.
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