Splunk Observability Cloud US2 incident

Metadata API errors and Charts not Loading for Some Customers

Resolved after 36 minutes, affecting Splunk Observability Cloud Web Interface and Splunk Observability Cloud API, on May 15, 2025.

monitoring May 15, 2025, 05:47 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 15, 2025, 05:18 PM UTC
Resolved
May 15, 2025, 05:54 PM UTC
Duration
36m
Detected by Pingoru
May 15, 2025, 05:18 PM UTC

Affected components

Splunk Observability Cloud Web InterfaceSplunk Observability Cloud API

Update timeline

  1. investigating May 15, 2025, 05:18 PM UTC

    Charts and metadata API requests for a subset of customers may not be loading. Datapoint ingest is not affected. We are investigating and will provide an update shortly.

  2. identified May 15, 2025, 05:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2025, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2025, 05:54 PM UTC

    This incident has been resolved.

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