Splashtop incident

Intermittently unable to reach Splashtop Servers (Global stack)

Resolved after 4 hours 23 minutes, affecting Splashtop remote desktop service (Global) and Splashtop web console (my.splashtop.com) and 1 more, on June 23, 2025.

monitoring Jun 23, 2025, 03:47 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 23, 2025, 12:19 AM UTC
Resolved
Jun 23, 2025, 04:42 AM UTC
Duration
4h 23m
Detected by Pingoru
Jun 23, 2025, 12:19 AM UTC

Affected components

Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service

Update timeline

  1. investigating Jun 23, 2025, 12:19 AM UTC

    (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

  2. monitoring Jun 23, 2025, 03:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2025, 04:42 AM UTC

    This incident has been resolved.

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