Sparkcentral Outage History
Sparkcentral is up right nowPingoru has recorded 88 incidents for Sparkcentral: 83 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 38 of 720 (5%) |
| May 2026 | 7 | 344 of 744 (46%) |
| June 2026 | 13 | 35 of 720 (5%) |
| July 2026 | 12 | 43 of 744 (6%) |
| August 2026 | 3 | 341 of 744 (46%) |
| September 2026 | 3 | 4 of 720 (1%) |
| October 2026 | 2 | 282 of 591 (48%) |
Incidents, newest first
Major February 26, 2026 Hootsuite Analytics loading issues 4h 34m Hootsuite Web Application
Started Feb 26, 2026, 05:19 PM UTC· resolved Feb 26, 2026, 09:53 PM UTC
- identified Feb 26, 2026, 05:19 PM UTC
Hey there. We are experiencing issues with Hootsuite Analytics. You may have trouble successfully loading Hootsuite Analytics at this time. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
- monitoring Feb 26, 2026, 07:23 PM UTC
Our Engineering team have implemented a fix and we are seeing a reduction in errors related to loading Hootsuite Analytics within the dashboard. In the meantime our teams continue to monitor the situation closely. Thank you for your patience.
- monitoring Feb 26, 2026, 09:53 PM UTC
We can confirm that the issues affecting Hootsuite Analytics have been resolved and returned to full functionality within the Hootsuite Dashboard. Thank you for your patience while our team sorted this out.
- resolved Feb 26, 2026, 09:53 PM UTC
This incident has been resolved.
Minor February 26, 2026 Instagram reels and Stories with video failing to publish 17h 55m Hootsuite Web Application, Hootsuite Mobile Application
Started Feb 26, 2026, 11:03 AM UTC· resolved Feb 27, 2026, 04:59 AM UTC
- investigating Feb 26, 2026, 11:03 AM UTC
We are currently experiencing difficulties impacting Reel publishing. As a result, you may encounter failures when attempting to publish or schedule Reels to Instagram Business profiles. We are investigating this matter with our engineers. Please subscribe to receive status updates.
- monitoring Feb 26, 2026, 11:55 AM UTC
We have determined that the errors affecting Instagram Reel publishing originate from Meta's end. Our engineering team is currently working directly with Meta to further investigate and address this disruption. In the meantime, as a workaround, we have observed that videos can still be successfully published by using Carousel posts. Thank you for your continued patience.
- monitoring Feb 26, 2026, 03:03 PM UTC
We continue to monitor this situation while Meta works toward a resolution. In the meantime, both Instagram Reels and Stories with video continue to be impacted by these failures. As an alternative workaround, please consider using the Mobile Notification Workflow. (https://ow.ly/LnXq50Ymsja)
- resolved Feb 27, 2026, 04:59 AM UTC
We can confirm that Instagram Reels and Stories video publishing is now fully operational. Publishing and scheduling Instagram posts containing videos should now be working as expected. Thank you for your patience while Meta addressed this matter.
Minor February 25, 2026 Instagram publishing issues 8h 34m Hootsuite Web Application, Hootsuite Mobile Application
Started Feb 25, 2026, 01:29 AM UTC· resolved Feb 25, 2026, 10:04 AM UTC
- identified Feb 25, 2026, 01:29 AM UTC
Instagram is currently experiencing difficulties that impact publishing in Hootsuite. As a result, you may encounter failures when attempting to publish or schedule messages to Instagram Business profiles. Please subscribe to receive status updates.
- monitoring Feb 25, 2026, 02:18 AM UTC
We are seeing a reduction in errors related to the issues impacting Instagram publishing from Hootsuite. Our team continues to work with Meta to address this issue. In the meantime you may still encounter issues successfully publishing content to Instagram from Hootsuite. We continue to actively monitor the situation. Thank you for your patience.
- resolved Feb 25, 2026, 10:04 AM UTC
We can confirm that Instagram publishing is now fully operational. Publishing and scheduling Instagram messages should now be working as expected. Thank you for your patience while Meta addressed this matter.
Notice February 23, 2026 Analytics dashboard not loading – Hootsuite Web Application, Hootsuite Mobile Application
Started Feb 23, 2026, 10:03 AM UTC· resolved Feb 23, 2026, 10:03 AM UTC
- resolved Feb 23, 2026, 10:03 AM UTC
We experienced a brief service disruption affecting Hootsuite Analytics between 01:02 AM and 01:15 AM PST. The issue has been resolved, and all Analytics functionalities are now fully operational. If you continue to experience difficulties, please reach out to our customer support team.
Notice February 18, 2026 Hootsuite dashboard issues –
Started Feb 18, 2026, 06:00 PM UTC· resolved Feb 18, 2026, 06:00 PM UTC
- resolved Feb 18, 2026, 06:14 PM UTC
We experienced difficulties with our dashboard between 9:50 AM and 10:03 AM PST on February 18. During this time, you may have been unable to access the Hootsuite dashboard. Our team has resolved the issue and we’re monitoring closely to ensure things remain stable. If you continue to experience difficulties, please reach out to our customer support team.
Minor February 17, 2026 Publishing issues (X profiles, Facebook pages, Instagram business profiles) 1h 40m Hootsuite Web Application, Hootsuite Mobile Application
Started Feb 17, 2026, 08:41 PM UTC· resolved Feb 17, 2026, 10:22 PM UTC
- identified Feb 17, 2026, 08:41 PM UTC
Hey there. We are experiencing issues with publishing/scheduling to X profiles, Facebook pages and Instagram business profiles from Hootsuite. You may experience content fail to publish when attempting to send posts to X profiles, Facebook Pages or Instagram, including scheduled posts and Post Now posts. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding
- monitoring Feb 17, 2026, 08:55 PM UTC
We are seeing a reduction in errors related to the publishing issues impacting X profiles, Facebook pages and Instagram business profiles in Hootsuite. In the meantime our teams continue to monitor the situation closely. Thank you for your patience.
- resolved Feb 17, 2026, 10:22 PM UTC
We are able to confirm that the issues impacting publishing to X profiles, Facebook pages and Instagram Business profiles from Hootsuite have been resolved. Thank you for your patience. Please contact our customer support team if you experience any difficulties with publishing content from Hootsuite.
Minor February 11, 2026 The Transcoding Service is failing to process video files. 26m Hootsuite Web Application, Hootsuite Mobile Application
Started Feb 11, 2026, 07:49 AM UTC· resolved Feb 11, 2026, 08:15 AM UTC
- investigating Feb 11, 2026, 07:49 AM UTC
We are currently investigating an issue affecting video posts that require optimization for social networks (transcoding). This means that scheduled messages containing video attachments which does not meet the social network video posting criteria, may fail to publish. Users can still upload videos and draft their messages as usual. However, if a video requires resizing or format adjustment to meet a social network's requirements (particularly on X/Twitter), the post may fail to send or experience a timeout. Our team is working to identify the root cause, and implement a fix as soon as possible. We'll continue to provide further updates as they become available. Thank you in advance for your kind patience and understanding.
- resolved Feb 11, 2026, 08:15 AM UTC
We're pleased to inform you that the issue affecting video transcoding has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation. Thank you for your patience and understanding throughout this incident.
Notice February 10, 2026 Data delays for Inbox 2.0 –
Started Feb 10, 2026, 09:10 PM UTC· resolved Feb 10, 2026, 09:10 PM UTC
- resolved Feb 10, 2026, 10:45 PM UTC
Hey there, We recently experienced a brief service disruption affecting Inbox 2.0 which caused some delays in data. As of 2:00PM PST, we can confirm that this has been resolved and Inbox 2.0 is now again functioning as expected. We appreciate your patience and understanding while we sorted this out.
Minor January 25, 2026 TikTok service disruption in Hootsuite 1d 17h Hootsuite Web Application, Hootsuite Mobile Application, Talkwalker Web Application
Started Jan 25, 2026, 07:37 PM UTC· resolved Jan 27, 2026, 12:48 PM UTC
- identified Jan 25, 2026, 07:37 PM UTC
TikTok is currently experiencing a service disruption impacting several features in Hootsuite. You may encounter issues with TikTok profile connections/reconnections, content publishing, analytics collection, and Inbox 2.0 messaging. We are monitoring the incident closely and will provide updates as they become available. Thank you for your understanding.
- identified Jan 25, 2026, 09:24 PM UTC
TikTok continues to experience a service disruption impacting multiple features across our platform. Users may encounter difficulties with the following: Hootsuite: TikTok profile connections/reconnections, content publishing, analytics syncing, and Inbox 2.0 messaging. Hootsuite Listening & Talkwalker: Interruptions to data acquisition and difficulties connecting TikTok accounts in Talkwalker Our team continue to monitor this situation closely, thank you for your patience.
- monitoring Jan 26, 2026, 03:36 PM UTC
We are seeing a reduction in errors related to TikTok profile authentication and account connections. Our team continues to monitor this situation while TikTok addresses the remaining issues mentioned in our previous update. Thank you for your patience!
- resolved Jan 27, 2026, 12:48 PM UTC
We can confirm that the issues impacting TikTok features have been resolved. Thank you for your patience while TikTok sorted this out!
Notice January 21, 2026 Difficulties impacting Threads (sending/receiving messages in Inbox 2.0 and publishing content in Hootsuite) –
Started Jan 21, 2026, 08:30 PM UTC· resolved Jan 21, 2026, 08:30 PM UTC
- resolved Jan 21, 2026, 11:41 PM UTC
We recently experienced a service disruption with Threads in Hootsuite between 12:30pm and 3:05pm PST on January 21, 2026. During this time, you may have had trouble sending/receiving messages in Inbox 2.0 and publishing content in Hootsuite. We can confirm that all services have been restored to full functionality, and thank you for your patience and understanding as our team worked to resolve this
Minor January 16, 2026 Issues when switching from public to private messages in Inbox 2h 12m Hootsuite Web Application, Hootsuite Mobile Application
Started Jan 16, 2026, 08:38 PM UTC· resolved Jan 16, 2026, 10:51 PM UTC
- investigating Jan 16, 2026, 08:38 PM UTC
We are currently experiencing an issue when switching from public to private messages in Inbox; this includes automated direct messages for Instagram posts or reels. At this time, only public replies are available. Our team is actively investigating the issue.
- resolved Jan 16, 2026, 10:51 PM UTC
We can confirm that the issue with switching from public to private messages in Inbox, including automated direct messages for Instagram posts or reels, has been resolved. Thanks for your patience while our team worked to resolve this.
Minor January 16, 2026 X Platform outage 1h 6m Hootsuite Web Application, Hootsuite Mobile Application
Started Jan 16, 2026, 03:43 PM UTC· resolved Jan 16, 2026, 04:49 PM UTC
- monitoring Jan 16, 2026, 03:43 PM UTC
X is currently experiencing a major service outage. As a result, certain X profile functionalities within Hootsuite may be affected. Please subscribe to receive status updates.
- resolved Jan 16, 2026, 04:49 PM UTC
We're pleased to confirm that X functionality is back up and running and fully accessible via the Hootsuite dashboard. Thanks for your patience while our team worked to resolve this.
Minor January 16, 2026 LinkedIn: Issues with @Mentions in Posts 21m Hootsuite Web Application, Hootsuite Mobile Application
Started Jan 16, 2026, 12:31 PM UTC· resolved Jan 16, 2026, 12:53 PM UTC
- investigating Jan 16, 2026, 12:31 PM UTC
Hey there! We are currently experiencing an issue affecting LinkedIn @mentions. When creating a post that contains mentions, you may encounter an error. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to receive status updates.
- resolved Jan 16, 2026, 12:53 PM UTC
We can confirm that the issues with mentioning LinkedIn accounts have been resolved. Thank you for your patience.
Major January 16, 2026 LinkedIn Account Connection and Re-authentication Issues 2h 24m Hootsuite Web Application, Hootsuite Mobile Application
Started Jan 16, 2026, 09:31 AM UTC· resolved Jan 16, 2026, 11:55 AM UTC
- identified Jan 16, 2026, 09:31 AM UTC
We are currently investigating an issue affecting LinkedIn authentication and re-authentication. Users may experience problems logging in to their LinkedIn accounts or re-authenticating their existing LinkedIn connections within the platform. We sincerely apologize for the disruption to your workflow.
- identified Jan 16, 2026, 10:58 AM UTC
We have found the root cause of the LinkedIn authentication issues and are working on resolving it. While we do so, you may still have issues connecting your LinkedIn accounts. Thank you for your continued patience.
- resolved Jan 16, 2026, 11:55 AM UTC
We have confirmed that the issues impacting LinkedIn account connections are now fully resolved. Thank you for your patience.
Minor January 14, 2026 Issues publishing to profiles that have Proofpoint pre-screening enabled 2h 9m Hootsuite Web Application, Hootsuite Mobile Application
Started Jan 14, 2026, 07:22 PM UTC· resolved Jan 14, 2026, 09:31 PM UTC
- monitoring Jan 14, 2026, 07:22 PM UTC
We are currently experiencing a service disruption with our Proofpoint (Nexgate) integration which is affecting the pre-screening of posts. Our team is working closely with Proofpoint to resolve this as a priority. In the meantime, publishing via this specific workflow may fail.
- monitoring Jan 14, 2026, 08:56 PM UTC
We are currently seeing a reduction in errors related to this service disruption and are continuing to monitor the situation.
- resolved Jan 14, 2026, 09:31 PM UTC
We can confirm that the service disruption with our Proofpoint integration (affecting the pre-screening of posts) has been resolved. Thanks for your patience while our team sorted this out.
Minor January 14, 2026 Issues publishing video/GIF to Instagram Business Profiles –
Started Jan 14, 2026, 07:00 PM UTC· resolved Jan 14, 2026, 07:00 PM UTC
- resolved Jan 14, 2026, 08:38 PM UTC
We recently experienced a service disruption affecting video and GIF content to Instagram Business Profiles, beginning at 11:00am PST and resolved at 12:30pm PST. During this time, you may have experienced post failures when attempting to publish either video or GIF content to Instagram. All services have been restored to normal operation.
Notice January 12, 2026 Service disruption affecting 3rd-party services and integrations –
Started Jan 12, 2026, 08:30 PM UTC· resolved Jan 12, 2026, 08:30 PM UTC
- resolved Jan 12, 2026, 09:04 PM UTC
We recently experienced a service disruption affecting 3rd-party services and integrations that use Hootsuite for content publication/content approval, beginning at 12:30pm PST and resolved at 1:00pm PST. All services have been restored to normal operation.
Minor January 8, 2026 Organization settings page issues (Chrome and Edge) 5h 49m Hootsuite Web Application
Started Jan 08, 2026, 07:38 PM UTC· resolved Jan 09, 2026, 01:28 AM UTC
- identified Jan 08, 2026, 07:38 PM UTC
Hey there. We are experiencing issues with the organization settings page. Admins may have trouble managing Tags, Campaigns or Link Settings at this time. This may also impact the ability to add existing link presets to URLs when creating a post in the Composer. This appears to be isolated to Chrome and Edge browsers. As a workaround, please use a Safari or Firefox browser for the time being to manage your organizations Tags, Campaigns, and Link Settings. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to receive status updates.
- resolved Jan 09, 2026, 01:28 AM UTC
After further investigation, we have determined that the issue impacting the organization setting page in Hootsuite via Chrome and Edge browsers is affecting a small subset of users. As such, we are closing this active incident. Our team will continue to work with impacted users to investigate the root cause through our normal bug resolution process. If you encounter this issue, please contact our Customer Support team. Thank you for your patience and understanding.
Minor January 6, 2026 Delay in receiving messages in Inbox 2.0 3h 58m Hootsuite Web Application, Hootsuite Mobile Application
Started Jan 06, 2026, 09:11 AM UTC· resolved Jan 06, 2026, 01:09 PM UTC
- identified Jan 06, 2026, 09:11 AM UTC
We are currently investigating a delay in receiving messages in Inbox 2.0 across all social networks. Users may experience a significant lag between when a message is sent on a social platform and when it appears in the Inbox. Workaround: We recommend checking native social platform inboxes directly for time-sensitive communications. We sincerely apologize for the disruption to your workflow.
- monitoring Jan 06, 2026, 10:15 AM UTC
A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able to receive new incoming messages in Inbox 2.0. We will continue to monitor the system to ensure full stability.
- resolved Jan 06, 2026, 01:09 PM UTC
This incident has been resolved. The Inbox 2.0 messaging service is now working correctly for all users, and all social network message are synced in real time. We apologize for any inconvenience this may have caused.
Notice December 11, 2025 Alt-text box being unresponsive for manual text input –
Started Dec 11, 2025, 10:00 AM UTC· resolved Dec 11, 2025, 10:00 AM UTC
- resolved Dec 12, 2025, 08:22 AM UTC
Hello, We have recently experienced a service disruption with the Hootsuite Composer, where users encountered difficulties in manually inputting text into the Alt-text modal, as the dialog box has been unresponsive. We are pleased to inform you that we have successfully resolved the issues related to the Alt-text modal. Furthermore, we conducted comprehensive testing on our end and can confidently confirm that everything is now functioning as expected. We sincerely appreciate your patience while our team investigated and resolved the matter. Your cooperation has been invaluable to us.
Critical December 5, 2025 Hootsuite Service Disruption 2m Hootsuite Web Application, Hootsuite Mobile Application
Started Dec 05, 2025, 06:45 PM UTC· resolved Dec 05, 2025, 06:48 PM UTC
- investigating Dec 05, 2025, 06:45 PM UTC
Hey there. We are experiencing issues with the Hootsuite Platform; users may experience issues across all areas of the dashboard. Our team is working to resolve the issue as quickly as possible. We thank you in advance for your understanding. Please subscribe to receive status updates.
- resolved Dec 05, 2025, 06:48 PM UTC
All services are back up and running and fully accessible via the Hootsuite dashboard. Thanks for your patience while our team worked to resolve this.
Minor December 5, 2025 X data acquisition issues in Talkwalker 1h 37m Hootsuite Web Application, Talkwalker Web Application
Started Dec 05, 2025, 08:01 AM UTC· resolved Dec 05, 2025, 09:39 AM UTC
- investigating Dec 05, 2025, 08:01 AM UTC
Hi there! We are investigating an issue with our connection to the X (Twitter) API which is affecting data acquisition in our listening platforms, Hootsuite Listening and Talkwalker. Our engineering team is actively investigating to identify the root cause and path to resolution as soon as possible. We apologize for the inconvenience.
- investigating Dec 05, 2025, 08:08 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 08:42 AM UTC
A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able see new X (Twitter) data in Hootsuite Listening and Talkwalker. Historical data will automatically be backfilled. We will continue to monitor the system to ensure full stability.
- resolved Dec 05, 2025, 09:39 AM UTC
Services have been fully restored. We have confirmed that X data is now being retrieved as expected within both Hootsuite Listening and Talkwalker. Thank you for your patience while our engineering team worked to resolve this.
Minor December 2, 2025 Issues loading Post Performance report 2h 3m Hootsuite Web Application
Started Dec 02, 2025, 02:13 PM UTC· resolved Dec 02, 2025, 04:17 PM UTC
- identified Dec 02, 2025, 02:13 PM UTC
Hi there! We are currently experiencing a service disruption within Analytics which might prevent the Post Performance Report from loading. Our team is investigating the issue and working to resolve it as a priority. In the meantime, you may be unable to generate or view this specific report. We apologize for the inconvenience.
- monitoring Dec 02, 2025, 03:55 PM UTC
A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able to load the Post Performance Report in Analytics. We will continue to monitor the system to ensure full stability.
- resolved Dec 02, 2025, 04:17 PM UTC
This incident has been resolved. The Post Performance Report within Analytics is now loading correctly for all users. We apologize for any inconvenience this may have caused.
Minor November 20, 2025 Talkwalker Help Center Missing Japanese Translated Content 182d 17h Talkwalker Web Application
Started Nov 20, 2025, 09:51 PM UTC· resolved May 22, 2026, 03:36 PM UTC
- identified Nov 20, 2025, 09:51 PM UTC
Hey there. We are currently experiencing an issue where the Japanese-translated content in the Talkwalker Help Center is unavailable following a recent migration. Our team has identified the root cause and a full re-translation plan is in progress to restore the content as quickly as possible. Please continue to check back here for status updates. Thank you in advance for your understanding.
- identified Jan 20, 2026, 08:17 PM UTC
A full re-translation is currently underway to restore all articles. We appreciate your patience and will share updates here as content returns online.
- monitoring May 20, 2026, 04:15 PM UTC
The Japanese-translated content in the Talkwalker Help Center has been fully restored and is now available. As part of the restoration, we completed a full translation of the Help Center into Japanese — previously only portions of the site were available in Japanese. We appreciate your patience throughout this process and apologize for the extended disruption
- resolved May 22, 2026, 03:36 PM UTC
After a monitoring period, we can confirm that the Japanese-translated content in the Talkwalker Help Center has been fully restored and is now available. Thank you for your patience and understanding.
Major November 18, 2025 X/Twitter API Disruptions 1h 28m Hootsuite Web Application, Hootsuite Mobile Application, Sparkcentral Web Application, Talkwalker Web Application
Started Nov 18, 2025, 01:57 PM UTC· resolved Nov 18, 2025, 03:26 PM UTC
- identified Nov 18, 2025, 01:57 PM UTC
Hello, We’ve identified that due to a global Cloudflare incident, X/Twitter is experiencing intermittent API issues, affecting multiple Hootsuite services including Publishing, Connecting/Reconnecting X/Twitter profiles, Analytics, Listening, Talkwalker and Inbox functionality. These issues have started at approximately 05:00am PST. Our team is actively investigating to determine the impact, and we will provide updates as soon as we have more information. Thank you for your kind patience and understanding.
- monitoring Nov 18, 2025, 02:47 PM UTC
We are pleased to report that the API success rates for X/Twitter have returned to normal levels. We are beginning to see key services recover functionality. Our teams will continue to actively monitor the platform to ensure complete stability across all Hootsuite services.
- resolved Nov 18, 2025, 03:26 PM UTC
We're pleased to inform you that the X issue affecting our services has been resolved as of 18th of November at approximately 6:40am PST. Our engineering team has verified the fix, and services have been restored to normal operation. Thank you for your patience and cooperation throughout this incident.