Sparkcentral incident
Issues publishing to profiles that have Proofpoint pre-screening enabled
Resolved after 2 hours 9 minutes, affecting Hootsuite Web Application and Hootsuite Mobile Application, on January 14, 2026.
We can confirm that the service disruption with our Proofpoint integration (affecting the pre-screening of posts) has been resolved. Thanks for your patience while our team sorted this out.
Affected components
Update timeline
- monitoring Jan 14, 2026, 07:22 PM UTC
We are currently experiencing a service disruption with our Proofpoint (Nexgate) integration which is affecting the pre-screening of posts. Our team is working closely with Proofpoint to resolve this as a priority. In the meantime, publishing via this specific workflow may fail.
- monitoring Jan 14, 2026, 08:56 PM UTC
We are currently seeing a reduction in errors related to this service disruption and are continuing to monitor the situation.
- resolved Jan 14, 2026, 09:31 PM UTC
We can confirm that the service disruption with our Proofpoint integration (affecting the pre-screening of posts) has been resolved. Thanks for your patience while our team sorted this out.
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