Sparkcentral Outage History
Sparkcentral is up right nowPingoru has recorded 88 incidents for Sparkcentral: 83 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 38 of 720 (5%) |
| May 2026 | 7 | 344 of 744 (46%) |
| June 2026 | 13 | 35 of 720 (5%) |
| July 2026 | 12 | 43 of 744 (6%) |
| August 2026 | 3 | 341 of 744 (46%) |
| September 2026 | 3 | 4 of 720 (1%) |
| October 2026 | 2 | 283 of 592 (48%) |
Incidents, newest first
Minor November 17, 2025 Delays in Sentiment Analysis for Inbox 2.0 –
Started Nov 17, 2025, 10:30 PM UTC· resolved Nov 17, 2025, 10:30 PM UTC
- resolved Nov 17, 2025, 11:25 PM UTC
We recently experienced a brief service disruption affecting Sentiment Analysis for Inbox 2.0, resulting in Sentiment Analysis being delayed. Our teams are implementing preventative measures to ensure this doesn’t happen again. The issue began at 02:30PM PST and was resolved by 3:15PM PST after careful monitoring. Thank you for your patience and understanding.
Minor November 17, 2025 Issues with LinkedIn accounts 5h 39m Hootsuite Web Application, Hootsuite Mobile Application
Started Nov 17, 2025, 07:22 PM UTC· resolved Nov 18, 2025, 01:02 AM UTC
- identified Nov 17, 2025, 07:22 PM UTC
Hey there. We are experiencing issues with LinkedIn accounts in Hootsuite. You may have issues publishing/viewing content and obtaining analytics data related to LinkedIn accounts during this time. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
- monitoring Nov 18, 2025, 12:00 AM UTC
Our team have implemented a fix, and we are continuing to monitor the situation
- resolved Nov 18, 2025, 01:02 AM UTC
This incident has been resolved and all affected LinkedIn accounts have been restored to full functionality. Thank you for your patience and understanding.
Minor November 15, 2025 Increased LinkedIn Page Disconnections 1h 19m Hootsuite Web Application, Hootsuite Mobile Application
Started Nov 15, 2025, 06:39 AM UTC· resolved Nov 15, 2025, 07:58 AM UTC
- investigating Nov 15, 2025, 06:39 AM UTC
We are currently investigating an issue that is causing a higher-than-usual number of LinkedIn Company Pages to unexpectedly disconnect from Hootsuite. You may be prompted to re-authenticate your LinkedIn Pages. This issue may also cause scheduled posts to fail with an error until the page is reconnected. Our teams are actively investigating the situation with LinkedIn and will post an update as soon as we have more information. We sincerely apologize for the disruption to your workflow.
- monitoring Nov 15, 2025, 07:15 AM UTC
We are continuing to work with our partners at LinkedIn to resolve the root cause of the ongoing issue that is causing Company Pages to disconnect. In the meantime, our engineering team has deployed a temporary fix to help prevent new disconnections from occurring. If your LinkedIn Page is already disconnected, you will still need to re-authenticate it to restore service. This temporary fix is designed to make that re-authentication more stable and prevent future disconnects. We apologize for the continued inconvenience and will post another update as soon as we have new information.
- resolved Nov 15, 2025, 07:58 AM UTC
We are pleased to report that the issue causing LinkedIn Company Pages to disconnect has been resolved. Our own monitoring shows that all services are stable and you should no longer experience these disconnections. If your LinkedIn Page is still disconnected, please re-authenticate it one last time to restore full service. We sincerely apologize for the inconvenience this incident caused and thank you for your patience.
Minor November 15, 2025 DMs from X not reaching Inbox 2.0 2d 11h Hootsuite Web Application, Hootsuite Mobile Application, Sparkcentral Web Application
Started Nov 15, 2025, 03:31 AM UTC· resolved Nov 17, 2025, 02:44 PM UTC
- investigating Nov 15, 2025, 03:31 AM UTC
Hello. We are currently observing difficulties with direct messages from X set up with the new X encrypted chats reaching Hootsuite. You may experience difficulties with receiving DMs from X in Inbox 2.0. Our teams are currently investigating this situation. We thank you for your patience.
- monitoring Nov 15, 2025, 04:58 AM UTC
We are continuing to monitor the ongoing service disruption affecting X Direct Messages. Our team has confirmed this issue is related to a recent change in X's platform, specifically their new encrypted chat feature, which is preventing new DMs using the new feature from being received by Hootsuite Inbox 2.0. We apologize for this continued inconvenience.
- monitoring Nov 15, 2025, 07:59 AM UTC
We are continuing to investigate an issue preventing new X (Twitter) Direct Messages from appearing in Hootsuite Inbox 2.0. Our team has confirmed this is due to a platform change by X related to their new encrypted chat feature, which is impacting all third-party partners. We apologize for this continued inconvenience.
- monitoring Nov 15, 2025, 08:00 PM UTC
Our teams have reported this issue with X and are in close communication with them regarding this situation. In the interim, X has advised that users can avoid this issue by not following back any user who initiates a new DM conversation. This ensures the message stays on the standard process for delivery to Inbox 2.0. Kindly note this only applies to new DM conversations, this option will not work if we try to unfollow any users that have already reached out via a DM. We will provide updates as they made available. We thank you for your patience.
- resolved Nov 17, 2025, 02:44 PM UTC
We're pleased to inform you that the X issue affecting Direct Messages not reaching Inbox has been resolved. Our engineering team has verified the fix, and services have been restored to normal operation. Thank you for your kind patience and understanding!
Minor November 12, 2025 Instagram Video Publishing 18h 23m Hootsuite Web Application, Hootsuite Mobile Application
Started Nov 12, 2025, 10:39 PM UTC· resolved Nov 13, 2025, 05:03 PM UTC
- monitoring Nov 12, 2025, 10:39 PM UTC
It looks like Meta is experiencing difficulties with Instagram video publishing. There is a possibility this may impact Instagram video publishing from Hootsuite. If you experience any video posts failures with Instagram in Hootsuite, please try rescheduling the post. These issues began on November 12th, 2025. Our teams are actively monitoring the situation. Thank you in advance for your understanding.
- monitoring Nov 13, 2025, 07:58 AM UTC
We are now observing a significant reduction in errors related to the ongoing Meta incident affecting Instagram video publishing. This indicates that Meta's services are stabilizing. Our teams are continuing to actively monitor the situation until we can confirm a full resolution. If you experienced a failure with an Instagram video post, we recommend trying to publish or reschedule the post again. We thank you for your continued patience.
- resolved Nov 13, 2025, 05:03 PM UTC
We can confirm operations have stabilised for Instagram video publishing from Hootsuite. As such, it appears Meta has resolved the difficulties that impacted Instagram video publishing. Moving forward, if you have any issues with Instagram video posts failing to publish please contact our Customer Support team. Thank you for your patience.
Minor October 22, 2025 Delays in retrieving content for Inbox 2.0 56m Hootsuite Web Application, Hootsuite Mobile Application
Started Oct 22, 2025, 07:59 PM UTC· resolved Oct 22, 2025, 08:56 PM UTC
- investigating Oct 22, 2025, 07:59 PM UTC
Hey there! We are experiencing issues with inbound content populating within Inbox 2.0. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to receive status updates.
- resolved Oct 22, 2025, 08:56 PM UTC
Inbox 2.0 is now back to full functionality. Thanks for your patience while we worked to resolve this.
Major October 20, 2025 Partial Service Disruption 12h 39m Hootsuite Web Application, Sparkcentral Web Application
Started Oct 20, 2025, 09:48 AM UTC· resolved Oct 20, 2025, 10:28 PM UTC
- identified Oct 20, 2025, 09:48 AM UTC
Update 2:30am PST We are continuing to investigate the issue impacting some functionality in Inbox, Publishing, and Sparkcentral. The root cause is a wider service disruption with one of our core infrastructure providers. There are no new updates at this time. We apologize for the continued inconvenience. 1:00am PST We are currently investigating an issue causing delays and errors for some functionalities. Our team is working to restore normal service as quickly as possible. We apologize for the disruption.
- monitoring Oct 20, 2025, 10:16 AM UTC
We are seeing services begin to recover, and some functionality may be returning to normal. Our engineering team is continuing to monitor the situation as our upstream infrastructure provider works to implement a full resolution. We will provide another update once we have confirmed that service has been fully restored. We appreciate your continued patience.
- monitoring Oct 20, 2025, 02:27 PM UTC
We are continuing to see positive signs of recovery across the platform. However, some services remain unstable and you may still experience intermittent issues or errors, particularly with Inbox, Publishing and Billing. Our engineering team is continuing to monitor the situation closely as our upstream infrastructure provider works towards a full resolution. We will provide another update as soon as we have more information. We appreciate your continued patience.
- resolved Oct 20, 2025, 10:28 PM UTC
We are able to confirm that the issues affecting the Hootsuite dashboard have been resolved. Please note that any previously failed posts that occurred during this service disruption will need to be republished. Thank you for your patience.
Notice October 15, 2025 Hootsuite Dashboard Inaccessible –
Started Oct 15, 2025, 01:30 AM UTC· resolved Oct 15, 2025, 01:30 AM UTC
- resolved Oct 15, 2025, 02:22 AM UTC
A brief, major service disruption impacted the Hootsuite platform. On October 14, between 6:25 PM and 6:30 PM PDT, you may have experienced platform delays or difficulties loading pages in Hootsuite. We can confirm that all services are back up, running, and fully accessible via the Hootsuite dashboard. If you encounter any difficulties, please reach out to our Customer Support team
Notice October 13, 2025 PDF Export for Post Performance and Social Score report in Hootsuite Analytics issues –
Started Oct 13, 2025, 04:30 PM UTC· resolved Oct 13, 2025, 04:30 PM UTC
- resolved Oct 14, 2025, 03:58 PM UTC
Hey there. We observed brief difficulties impacting PDF exports for Post Performance and Social Score reports from Hootsuite Analytics on October 13. You may have had trouble successfully exporting PDF exports for the Post Performance and Social Score sections from Hootsuite Analytics. We are able to confirm that these issues with PDF exports for Post Performance and Social Score reports have been resolved. If you continue to have issues exporting PDF reports from Hootsuite Analytics please reach out to our support team.