Resolved after 54 minutes, affecting Third-Party Integrations, on November 18, 2025.
Due to good metrics being reflected currently and no more matching issues being spotted, this can be considered as resolved.
Affected components
Update timeline
- identified Nov 18, 2025, 05:17 PM UTC
Uber is currently experiencing an outage. 50% of trips are not being matched or assigned to Uber fleets; this impact is limited to agencies that leverage Uber's Open Fleet service. We're monitoring the situation and will update this space once Uber's issue has been resolved.
- monitoring Nov 18, 2025, 05:32 PM UTC
The logs are showing the impact has nearly ceased, reaching minimal levels around 9:28 am PT. We will maintain monitoring until we receive full confirmation of a resolution from Uber.
- monitoring Nov 18, 2025, 05:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 06:11 PM UTC
Due to good metrics being reflected currently and no more matching issues being spotted, this can be considered as resolved.
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