Resolved after 1 hour 14 minutes, affecting Intercom Email and Intercom Chats and Posts, on January 9, 2026.
Our Support Ticketing System is now fully back online, and all communication channels have been restored. Thank you for your patience.
Affected components
Update timeline
- investigating Jan 09, 2026, 07:50 PM UTC
Our Support Ticketing System provider is currently experiencing a Major Service Disruption affecting all of our Customer-facing communication channels. If you happen to have any service disruption related to Spare Platform or Rider/Driver Apps, please contact us at our Outage Phone Line. We apologize for any inconveniences or delays in communication.
- investigating Jan 09, 2026, 08:05 PM UTC
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
- investigating Jan 09, 2026, 08:20 PM UTC
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
- investigating Jan 09, 2026, 08:35 PM UTC
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
- investigating Jan 09, 2026, 08:50 PM UTC
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
- resolved Jan 09, 2026, 09:05 PM UTC
Our Support Ticketing System is now fully back online, and all communication channels have been restored. Thank you for your patience.
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