Spacebring incident
Users aren't synced to the access control group when the booking starts
Resolved on December 6, 2024.
Users who book rooms or desks by paying through the online payment gateway are not being synchronized to the access control group, which prevents them from unlocking the doors. In contrast, users who pay for bookings with credits or create free bookings are successfully synced to the correct access control group. Additionally, granting access to users based on active subscriptions works properly. The Spacebring team has identified this issue with paid bookings and is actively working on a resolution.
Update timeline
- resolved Sep 23, 2026, 05:23 PM UTC
The issue has been resolved. All users with current or future bookings have been synchronized to the relevant access group to unlock the doors during their booking duration, considering a 30-minute grace period.
- identified Sep 23, 2026, 05:23 PM UTC
Users who book rooms or desks by paying through the online payment gateway are not being synchronized to the access control group, which prevents them from unlocking the doors. In contrast, users who pay for bookings with credits or create free bookings are successfully synced to the correct access control group. Additionally, granting access to users based on active subscriptions works properly. The Spacebring team has identified this issue with paid bookings and is actively working on a resolution.
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