SoundStack incident

Degraded Analytics Performance

Resolved after 5 hours 53 minutes, affecting Insights Dashboard and Insights APIs and 1 more, on June 29, 2025.

monitoring Jun 29, 2025, 02:08 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 29, 2025, 01:17 PM UTC
Resolved
Jun 29, 2025, 07:11 PM UTC
Duration
5h 53m
Detected by Pingoru
Jun 29, 2025, 01:17 PM UTC

Affected components

Insights DashboardInsights APIsLive365 Reporting

Update timeline

  1. investigating Jun 29, 2025, 01:17 PM UTC

    Our engineering team is currently investigating an issue that is causing intermittent disruptions on the Arm/Insights platform. Please note that no statistical data is impacted by this incident—only platform access is affected. We are actively working to identify the root cause and implement a resolution.

  2. monitoring Jun 29, 2025, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2025, 07:11 PM UTC

    This incident has been resolved.

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