SoundStack incident

US-CENTRAL network incident

Resolved after 14 hours 49 minutes, on July 30, 2025.

resolved Jul 30, 2025, 09:32 PM UTC

One of our upstream network providers (Level 3) experienced intermittent connectivity issues in the US-CENTRAL (Dallas) region, causing brief disruptions as traffic shifted between carriers. During these periods, alternate providers successfully handled most of the traffic.

Started
Jul 30, 2025, 06:42 AM UTC
Resolved
Jul 30, 2025, 09:32 PM UTC
Duration
14h 49m
Detected by Pingoru
Jul 30, 2025, 06:42 AM UTC

Update timeline

  1. investigating Jul 30, 2025, 06:42 AM UTC

    We’re currently looking into a potential network issue at one of our US-CENTRAL data centers. We will share more updates as soon as we have additional details. Thank you for your patience and understanding!

  2. monitoring Jul 30, 2025, 07:54 AM UTC

    The network at our US-CENTRAL data center has stabilized, and services are operating normally. We’re continuing to monitor the situation closely and will share more details as they become available. Thank you for your continued patience and understanding.

  3. resolved Jul 30, 2025, 09:32 PM UTC

    One of our upstream network providers (Level 3) experienced intermittent connectivity issues in the US-CENTRAL (Dallas) region, causing brief disruptions as traffic shifted between carriers. During these periods, alternate providers successfully handled most of the traffic.

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