SoundStack incident
Brief Upstream Connectivity Disruption – US-CENTRAL
Resolved after 8 hours 19 minutes, affecting Live Streaming Delivery - US-CENTRAL and Windows Servers, on October 31, 2025.
We’ve identified that the issue was caused by an upstream provider. The incident has now been resolved, and we’re actively working with the provider to ensure measures are in place to prevent a recurrence.
Affected components
Update timeline
- investigating Oct 31, 2025, 01:19 PM UTC
Our team is currently investigating a network incident affecting one of our sites in the US-Central region. We will provide more details as they become available.
- monitoring Oct 31, 2025, 02:55 PM UTC
Some streams and services hosted in the US-Central region may have experienced intermittent connectivity issues as routing reconverged. Our team has implemented corrective measures and is moving the incident to Monitoring while we continue to observe the situation to ensure stability.
- resolved Oct 31, 2025, 09:38 PM UTC
We’ve identified that the issue was caused by an upstream provider. The incident has now been resolved, and we’re actively working with the provider to ensure measures are in place to prevent a recurrence.
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