SoundStack incident

Brief Connectivity Disruption – US-Central

Resolved after 2 hours 37 minutes, affecting Login Services, on November 12, 2025.

monitoring Nov 12, 2025, 07:55 PM UTC

Our engineering team identified and mitigated the issue that caused temporary service instability. Performance has returned to normal, and we continue to monitor the environment to ensure ongoing stability. Thank you for your patience as we work to maintain optimal service performance.

Started
Nov 12, 2025, 06:22 PM UTC
Resolved
Nov 12, 2025, 08:59 PM UTC
Duration
2h 37m
Detected by Pingoru
Nov 12, 2025, 06:22 PM UTC

Affected components

Login Services

Update timeline

  1. investigating Nov 12, 2025, 06:22 PM UTC

    Our engineering team is currently investigating a network incident affecting one of our sites in the US-Central region. Some customers may experience intermittent connectivity issues or brief disruptions. We are actively working to identify the root cause and will provide updates as more information becomes available. Thank you for your patience and understanding.

  2. identified Nov 12, 2025, 07:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 07:55 PM UTC

    Our engineering team identified and mitigated the issue that caused temporary service instability. Performance has returned to normal, and we continue to monitor the environment to ensure ongoing stability. Thank you for your patience as we work to maintain optimal service performance.

  4. resolved Nov 12, 2025, 08:59 PM UTC

    This incident has been resolved.

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