SoundStack incident

Login Service Intermittent Availability

Resolved after 3 hours 5 minutes, affecting Login Services, on November 13, 2025.

monitoring Nov 13, 2025, 07:10 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 13, 2025, 06:01 PM UTC
Resolved
Nov 13, 2025, 09:07 PM UTC
Duration
3h 5m
Detected by Pingoru
Nov 13, 2025, 06:01 PM UTC

Affected components

Login Services

Update timeline

  1. investigating Nov 13, 2025, 06:01 PM UTC

    We are currently investigating an issue causing intermittent unavailability of the Login service. Our engineering team is actively looking into the cause. More updates will be provided as they become available.

  2. identified Nov 13, 2025, 06:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2025, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2025, 09:07 PM UTC

    This incident has been resolved.

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