SoundStack incident

ARM/Insights - Peak Listeners Graph Display

Resolved after 23 hours 36 minutes, affecting Insights Dashboard, on March 24, 2026.

resolved Mar 25, 2026, 05:04 PM UTC

The issue affecting the Analytics & Reporting Manager (Insights), where the Peak Listeners graph was not updating correctly, has now been fully resolved. We have continued to monitor the system after the fix was applied and have not observed any further anomalies. Stability has been confirmed. We appreciate your patience while this issue was being investigated and resolved. If you notice anything unexpected, please don’t hesitate to reach out to our support team.

Started
Mar 24, 2026, 05:27 PM UTC
Resolved
Mar 25, 2026, 05:04 PM UTC
Duration
23h 36m
Detected by Pingoru
Mar 24, 2026, 05:27 PM UTC

Affected components

Insights Dashboard

Update timeline

  1. monitoring Mar 24, 2026, 05:27 PM UTC

    We identified an issue affecting the Analytics & Reporting Manager (Insights), where the Peak Listeners graph was not updating correctly and appeared static. A hotfix has now been deployed, restoring the data, as a result, the graph will now reflect accurate values moving forward. We will continue monitoring the situation to ensure stability. We appreciate your patience and understanding.

  2. resolved Mar 25, 2026, 05:04 PM UTC

    The issue affecting the Analytics & Reporting Manager (Insights), where the Peak Listeners graph was not updating correctly, has now been fully resolved. We have continued to monitor the system after the fix was applied and have not observed any further anomalies. Stability has been confirmed. We appreciate your patience while this issue was being investigated and resolved. If you notice anything unexpected, please don’t hesitate to reach out to our support team.

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