Resolved after 4 days 12 hours, affecting MySonicWall, on October 15, 2026.
We are currently investigating an issue affecting EUCC PoPs, where some PoPs are showing as unavailable and provisioning activities may fail when attempting to change PoPs. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Affected components
Update timeline
- investigating Oct 15, 2026, 08:29 PM UTC
We are currently experiencing an issue that is preventing some partners and customers from submitting new support requests through the MySonicWall portal. Our teams are actively working to restore normal functionality. We apologize for any inconvenience and will provide updates as they become available
- identified Oct 16, 2026, 04:38 AM UTC
We have identified the cause and are actively working on a fix. We apologize for the inconvenience and will provide further updates as they become available.
- monitoring Oct 16, 2026, 03:33 PM UTC
We have applied a fix for the issue, affecting support case creation in MySonicWall. Initial validation indicates that support cases can now be submitted successfully, and we are continuing to monitor the situation
- investigating Oct 20, 2026, 08:19 AM UTC
We are currently investigating an issue affecting EUCC PoPs, where some PoPs are showing as unavailable and provisioning activities may fail when attempting to change PoPs. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
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