Resolved after 3 hours 13 minutes, affecting Sonic Internet, on April 9, 2024.
Service appears to be stable. Please reach out if you are experiencing ongoing issues.
Affected components
Update timeline
- investigating Apr 09, 2024, 12:06 AM UTC
Please be advised of a service disruption affecting NBN customers in and around NSW/ACT impacting the service authentication/browsing. Our network teams have been engaged to investigate and identify the cause of the disruption.
- investigating Apr 09, 2024, 12:37 AM UTC
10:25 AM 09/04/2024 : Tier 3 IP Engineering teams have been engaged and investigating a potential DNS related issue affecting NBN services.
- monitoring Apr 09, 2024, 12:50 AM UTC
10:44 AM 09/04/2024 : Issue has been resolved by the T3 IP Engineering team by restarting the Backend DNS cache. We will continue to monitor the issue for a period. We apologise for the inconvenience.
- resolved Apr 09, 2024, 03:20 AM UTC
Service appears to be stable. Please reach out if you are experiencing ongoing issues.
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