SonarQube incident

CI Analysis Quality Profile Lookup Issue

Resolved after 1 day 15 hours, affecting Customer Support Portal, on August 11, 2026.

resolved Aug 13, 2026, 07:29 AM UTC

We have verified that the environment is fully stable and operating normally following remediation of the Quality Profile configuration issue. Preventive actions and long-term improvements are underway and will be tracked offline by our team. Thank you for your patience.

Started
Aug 11, 2026, 04:10 PM UTC
Resolved
Aug 13, 2026, 07:29 AM UTC
Duration
1d 15h
Detected by Pingoru
Aug 11, 2026, 04:10 PM UTC

Affected components

Customer Support Portal

Update timeline

  1. investigating Aug 11, 2026, 04:10 PM UTC

    We’ve identified an issue affecting a subset of projects that can cause CI analysis to fail when retrieving the project’s quality profile. The impact is limited: most customers and projects are not affected. No data has been lost or compromised. Analyses for affected projects will resume successfully once the underlying issue has been resolved. Our team is actively working on a fix and will share another update as soon as it has been deployed.

  2. monitoring Aug 11, 2026, 09:24 PM UTC

    Monitoring — We have completed remediation for the primary issue affecting Quality Profiles. The impacted configuration data has been restored, and affected functionality is operating normally. We are continuing to investigate a separate, pre-existing source of intermittent errors. This work is not expected to affect the remediation above. We will provide another update as soon as we have more information.

  3. resolved Aug 13, 2026, 07:29 AM UTC

    We have verified that the environment is fully stable and operating normally following remediation of the Quality Profile configuration issue. Preventive actions and long-term improvements are underway and will be tracked offline by our team. Thank you for your patience.

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