Snapsheet incident
Sendgrid Email Deferment Impacting Some Microsoft Office Users
Resolved after 21 hours 57 minutes, affecting US, on February 25, 2026.
Sendgrid has resolved the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes, and pending emails have been delivered. Please contact Snapsheet Support with any further questions or concerns.
Affected components
Update timeline
- investigating Feb 25, 2026, 05:39 PM UTC
We have observed an issue with Sendgrid that is causing some customers to experience degraded performance of Microsoft Outlook. This issue is resulting in pending deliveries of some emails from Snapsheet to the impacted Microsoft accounts.
- investigating Feb 25, 2026, 06:40 PM UTC
We have engaged Sendgrid to remediate the issue that is causing the delays in email deliveries. The next update will be no later than 4pm CST.
- identified Feb 25, 2026, 09:59 PM UTC
We have identified the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes. We are seeing some improved performance, but we are continuing to work with Sendgrid to fully resolve the issue. We will provide another update by 10am CST tomorrow.
- resolved Feb 26, 2026, 03:37 PM UTC
Sendgrid has resolved the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes, and pending emails have been delivered. Please contact Snapsheet Support with any further questions or concerns.
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