Resolved after 1 hour 40 minutes, affecting US, on May 7, 2026.
On May 7, 2026, a data pipeline component responsible for replicating production data to the warehouse entered a silent failure state due to an internal schema inconsistency. This caused data replication to stall for over 4 hours, resulting in missing or delayed data for affected clients. The issue was not caught by automated alerting because the pipeline continued to report a healthy status despite being inactive. Once identified, the problem was resolved by removing the affected table from the pipeline configuration, restoring normal data flow. We are in the process of updating our alerting to report this kind of issue going forward.
Affected components
Update timeline
- identified May 07, 2026, 07:10 PM UTC
We are currently experiencing data replication latency in the production environment. We are aware of the issue and working to improve performance. We will provide another update within the next two hours.
- resolved May 07, 2026, 08:51 PM UTC
Data replication latency has returned to normal levels. We will review the incident and follow up with a post-mortem within the next business week. Please contact the Snapsheet support team if you experience any further issues.
- postmortem May 21, 2026, 05:18 PM UTC
On May 7, 2026, a data pipeline component responsible for replicating production data to the warehouse entered a silent failure state due to an internal schema inconsistency. This caused data replication to stall for over 4 hours, resulting in missing or delayed data for affected clients. The issue was not caught by automated alerting because the pipeline continued to report a healthy status despite being inactive. Once identified, the problem was resolved by removing the affected table from the pipeline configuration, restoring normal data flow. We are in the process of updating our alerting to report this kind of issue going forward.
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