Resolved after 7 hours 59 minutes, affecting US, on August 18, 2025.
All of the pending transactions impacted by the issue have been transitioned, and the incident is considered Resolved. Please contact Snapsheet Support if you continue to experience any further issues.
Affected components
Update timeline
- identified Aug 18, 2025, 02:54 PM UTC
OFAC is experiencing an outage with the OFAC API from trade.gov. They are experiencing a certificate error on their platform and currently looking into it. Payments created with the feature on will be put in Compliance Hold until a user approves them.
- identified Aug 18, 2025, 05:55 PM UTC
We are continuing to monitor OFAC's progress and will provide updates here as we receive them.
- monitoring Aug 18, 2025, 07:52 PM UTC
OFAC has updated their certificate to resolve the error. We are currently transitioning the payments and will provide an update when the transitions are complete.
- resolved Aug 18, 2025, 10:53 PM UTC
All of the pending transactions impacted by the issue have been transitioned, and the incident is considered Resolved. Please contact Snapsheet Support if you continue to experience any further issues.
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