Critical Production Disruption

Update timeline

1. investigating Feb 23, 2026, 05:19 PM UTC

   Start Time (PST): 9:00 AM PST We are investigating a critical service disruption impacting production workloads in the US region. Customers may experience slowness . At this time, impact is limited to impacted logging into UI. Senior engineering leadership is actively engaged, and remediation efforts are underway. We will provide the next update no later than 10:30AM PST For customers operating mission critical workloads, your designated support channels remain available for direct coordination.

2. investigating Feb 23, 2026, 05:46 PM UTC

   We are continuing to investigate this issue.

3. investigating Feb 23, 2026, 05:47 PM UTC

   We are continuing to investigate this issue.

4. investigating Feb 23, 2026, 06:15 PM UTC

   We are continuing to investigate this issue.

5. investigating Feb 23, 2026, 06:36 PM UTC

   Start Time (PST): 10:30 AM PST Our team has been working on the critical production disruption that has impacted the SnapLogic platform. At present, the login UI and tasks are now operating as expected and the platform is now stable. We will share a detailed incident summary, including corrective and preventative measures We remain on heightened alert and are monitoring the platform to ensure stability. We will provide the next update no later than 12:00AM PST

6. investigating Feb 23, 2026, 06:36 PM UTC

   We are continuing to investigate this issue.

7. monitoring Feb 23, 2026, 08:22 PM UTC

   Last Updated: 12:15 PM PST We have worked with all customers who were on the Snaplex 4.44 GA version to transition them to the patched version released on Friday. All systems are stable at this point. We are currently in a state of heightened monitoring to ensure sustained recovery and stability. The next update will be provided by 1:30 PM PST.

8. monitoring Feb 23, 2026, 08:22 PM UTC

   We are continuing to monitor for any further issues.

9. resolved Feb 23, 2026, 10:01 PM UTC

   Resolution Status: Resolved We have fully resolved the issue impacting production workloads in the US region. All services are now operating within normal performance thresholds. We recognize the operational dependency you place on our platform and appreciate your patience during the remediation process. Our teams continue to monitor system health and remain available for direct coordination should you require an additional review.