Resolved after 1 hour 9 minutes, affecting API, on February 20, 2020.
API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.
Affected components
Update timeline
- investigating Feb 21, 2020, 08:27 AM UTC
We're experiencing an elevated level of API latency and are currently looking into the issue.
- identified Feb 21, 2020, 08:32 AM UTC
We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster.
- monitoring Feb 21, 2020, 08:34 AM UTC
API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.
- resolved Feb 21, 2020, 08:36 AM UTC
Service looks stable and everyone is back online and calling.
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