Resolved after 2 hours 46 minutes, on June 10, 2020.
Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.
Update timeline
- identified Jun 10, 2020, 05:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 10, 2020, 05:38 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 10, 2020, 05:43 PM UTC
Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.
- resolved Jun 10, 2020, 05:44 PM UTC
This incident has been resolved.
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