Resolved after 9 hours 21 minutes, affecting Web and Photos/Videos and 1 more, on October 20, 2025.
This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down.
Affected components
WebPhotos/VideosSearchUploads
Update timeline
- investigating Oct 20, 2025, 07:17 AM UTC
We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.
- investigating Oct 20, 2025, 08:23 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 04:39 PM UTC
This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down.
Your product runs on more than SmugMug
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services