Resolved after 1 hour 26 minutes, affecting General Use, on August 19, 2026.
We have resolved the issues with the delays in Smokeball. Searching, matter list loading, and other areas should now be working as expected. Thank you for your patience.
Affected components
Update timeline
- investigating Aug 19, 2026, 08:16 PM UTC
We are aware of slowness with data loading in Smokeball. This includes searching, matter list, and matter document loading. Our team is investigating. Thanks!
- identified Aug 19, 2026, 08:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 09:42 PM UTC
We have resolved the issues with the delays in Smokeball. Searching, matter list loading, and other areas should now be working as expected. Thank you for your patience.
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