Resolved after 49 minutes, affecting File Syncing, on April 23, 2026.
We have resolved the file list loading. All files should be generating as expected and folders should be showing when moving files. We appreciate your patience. Thanks!
Affected components
Update timeline
- investigating Apr 23, 2026, 01:17 PM UTC
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
- investigating Apr 23, 2026, 01:48 PM UTC
We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!
- monitoring Apr 23, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 02:06 PM UTC
We have resolved the file list loading. All files should be generating as expected and folders should be showing when moving files. We appreciate your patience. Thanks!
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