Resolved after 32 minutes, affecting Smartsheet Login and Single Sign On ( Company Credentials ) and 1 more, on July 15, 2026.
Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that briefly caused a portion of requests to be directed to an unavailable part of our infrastructure. During this period, affected requests may have failed. The issue was identified and corrected, and normal operation was restored.
Affected components
Update timeline
- investigating Jul 15, 2026, 09:23 AM UTC
We are currently investigating an issue preventing Smartsheet US from successfully loading. Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. We will provide an update in 30 minutes.
- identified Jul 15, 2026, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2026, 09:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 09:55 AM UTC
This incident has been resolved.
- postmortem Jul 17, 2026, 01:22 AM UTC
Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that briefly caused a portion of requests to be directed to an unavailable part of our infrastructure. During this period, affected requests may have failed. The issue was identified and corrected, and normal operation was restored.
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